A strategic Business Unit of 
Etech Global Services
Tired of working “inside the box?” Come join us. We CELEBRATE innovation!
There’s never been a better time to join the team. You will be challenged, You will be empowered. BUT, most importantly you will spend 100% of your time doing what you do best! We are defining the future and we are leading the “war” for new talent. Let us WOW you as we continue to push the envelope with Etech Technology Solutions.
With over 20 years of experience as a leading outsource service and solution provider, Etech has the knowledge and ability to help you personally and professionally succeed. Our success depends on selecting great people who serve as agents of change and are committed to consistently delivering world class customer experiences. ETS Leaders embody a Servant Leadership mindset and they guide our team members by modeling Etech’s 12 Character Commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage.
With a commitment to continuous growth and learning, Etech Technology Solutions (ETS) offers an exciting range of career opportunities. Our focus stays on the recruitment and selection of diversely talented individuals whose joint skill sets and life experiences help to supply world-class experiences for clients while offering a rewarding and challenging career opportunity for its employees.
Join Etech’s dynamic and innovative team of technocrats in crafting compelling business applications built on the latest technologies. Your skill, combined with your passion for technology makes you the perfect fit for our growing team. Etech offers boundless opportunities to everyone for success. This is more than a job..this is an adventure in innovation!
Why Etech?
More than A Job – It's a Career!
Over 90% of our promotions are internal!)
Training & Development
Your future matters! We ensure you have the tools necessary to be successful.
Work-Life Balance
Work Hard, Play Hard!
“Out the Box” Thinking
Creativity is not only welcomed, it’s expected!
Servant Leadership Culture
Leadership is more than directives and imperatives – our leaders serve each member of the team!
We Give Back
Etech has an ongoing commitment to serve not only our team members but our communities!
Job Openings
Department: ETS | Experience: 5+ yrs. | Location: Vadodara
Tier-1 Support Specialist (Blended Process)
| Job Title | : | Tier-1 Support Specialist (Blended Process) |
| Department | : | Global Development |
| Location | : | Vadodara |
| Job Type | : | Full-Time |
| Schedule & Shift | : | 2:00 PM-11:00 PM |
WHAT WE OFFER:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
WHAT YOU’LL BE DOING:
- This position is responsible for providing risk management on the sales/reservations side of our company
- Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
- Ensure data completeness, correctness and concurrency of data
- Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
- Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations
WHAT WE EXPECT YOU TO HAVE:
- 2+ years of experience in risk management
- 1-year Analytics/Data Analysis Experience
- Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
- Understanding of end-to-end Reconciliation Control process for Merchant Operation.
- Identify the opportunities of revenue recovery
- Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
- Excellent interpersonal, verbal and written skills
- Customer Service (Voice) experience is plus
- Process re-engineering and improvement
- Candidates have chargeback knowledge will be a value add
- Salesforce knowledge is an added advantage
- Ability to maintain performance in a rapid and ever-changing work environment
- Ability to learn quickly and make on-the-spot decisions with limited information
- Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
- Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
- High School Diploma or GED Required/College Coursework preferred
Department: ETS | Experience: 5+ yrs. | Location: Vadodara
Fraud Prevention Analyst
| Job Title | : | Fraud Prevention Analyst |
| Department | : | Global Development |
| Location | : | Vadodara |
| Job Type | : | Full-Time |
| Schedule & Shift | : | 2:00 PM-11:00 PM |
WHAT WE OFFER:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
WHAT YOU’LL BE DOING:
- This position is responsible for providing risk management on the sales/reservations side of our company
- Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
- Ensure data completeness, correctness and concurrency of data
- Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
- Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations
WHAT WE EXPECT YOU TO HAVE:
- 2+ years of experience in risk management
- 1-year Analytics/Data Analysis Experience
- Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
- Understanding of end-to-end Reconciliation Control process for Merchant Operation.
- Identify the opportunities of revenue recovery
- Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
- Excellent interpersonal, verbal and written skills
- Customer Service (Voice) experience is plus
- Process re-engineering and improvement
- Candidates have chargeback knowledge will be a value add
- Salesforce knowledge is an added advantage
- Ability to maintain performance in a rapid and ever-changing work environment
- Ability to learn quickly and make on-the-spot decisions with limited information
- Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
- Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
- High School Diploma or GED Required/College Coursework preferred
Department: ETS | Experience: 5+ yrs. | Location: Nacogdoches
Home 123
| Job Title | : | Home 123 |
| Department | : | Home |
| Reports to | : | Home |
| Pay Grade | : | 1221 |
| FLSA Status | : | 111 |
| Location | : | Nacogdoches |
| Job Type | : | Home |
| Schedule & Shift | : | Home |
| Hours | : | 2 |
WHAT WE OFFER
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
WHAT YOU’LL BE DOING
- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Proficient in handling basic trouble shooting queries related to telecommunication products.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
WE EXPECT YOU TO HAVE
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of VOIP and telecommunication is a must.
- Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
Department: ETS | Experience: 5+ yrs. | Location: Nacogdoches
Home
| Job Title | : | Home |
| Department | : | Home |
| Reports to | : | Home |
| Pay Grade | : | 1221 |
| FLSA Status | : | 111 |
| Location | : | Nacogdoches |
| Job Type | : | Home |
| Schedule & Shift | : | Home |
| Hours | : | 2 |
Ets
Department: ETS | Experience: 5+ yrs. | Location: Palm Beach
CA
| Job Title | : | CA |
| Department | : | ETS |
| Reports to | : | Owner |
| Pay Grade | : | 21500 |
| FLSA Status | : | ETS |
| Location | : | Palm Beach |
| Job Type | : | perm |
| Schedule & Shift | : | 8 |
| Hours | : | 8 |
| Classification | : | Home |
Department: ETS | Experience: 5+ yrs. | Location: Palm Beach
CA
| Job Title | : | CA |
| Department | : | ETS |
| Reports to | : | Owner |
| Pay Grade | : | 21500 |
| FLSA Status | : | ETS |
| Location | : | Palm Beach |
| Job Type | : | perm |
| Schedule & Shift | : | 8 |
| Hours | : | 8 |
| Classification | : | Home |
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jobs@etechgs.com